WARRANTY and RETURN POLICIES

1. STANDARD WARRANTY

One YEAR PARTS AND LABOR, TWO YEAR LABOR for portable and rackmount systems. All hardware products are warranted to be free from manufacturing and material defects for one year from date of purchase. Products that become defective during such period shall be repaired or, at manufacturer's option, replaced at the manufacturer's Service Center. This warranty is made solely to Purchaser. This limited warranty is contingent upon proper use of the hardware products covered and does not cover products which has been modified or which has been subjected to unusual physical or electrical stress.

BSI's sole obligation (and Purchaser's remedy) in the event of breach of warranty shall be the repair or replacement of defective goods. In no event shall BSI be liable to purchaser or any other party for loss, damage, or injury of any kind arising out of or in connection with these terms and conditions, or any performance or nonperformance under these terms and conditions by Seller, its employees or agents, in excess of the net purchase price of goods and/or services actually delivered and paid for by purchaser. In no event shall BSI be liable for any incidental or consequential damages of any kind, including but not limited to any interruption of service, loss of business, loss of good will or loss of anticipated profits, even if BSI is notified of the possibility of such damages.

BSI, its hardware or software suppliers, make no warranty, express or implied, concerning the applicability of any hardware or software to any specific purpose.

BSI shall not be obligated to repair or replace goods rendered defective, in whole or in part, by causes external to the goods, such as, but not limited to, catastrophe, power failure or transients, over voltage on interfaces, environmental extremes, or use of unauthorized parts.

BSI makes no other express or implied warranty with respect to hardware products other than the limited warranty referred to above. All implied warranties including but not limited to implied warranty of merchantability and fitness for a particular purpose is hereby excluded.

2. RETURN POLICY

Purchaser has 15 days to return goods for refund. No refunds after 15 days from shipping date. (10%) restocking fee will be charge, except for returns due to manufacturer defect. To return goods, call our service department and get an RMA number. Only items that arrive at BSI within ten days from date the RMA number was issued will be considered for a refund.

For items due to manufacturer defect, defect will have to be verified by BSI technicians before restocking fee can be waived. 15 day return policy applies.

Purchaser is responsible for returning goods in its original packaging, with all its accessories-manuals, diskettes, cables and a copy of the invoice. Purchaser will be charged for any missing accessory, and for damages or scratches on cases.

Shipping is not refundable, Purchaser pays for shipping to and from BSI. For accounts on net terms, Purchaser will be billed for shipping and restocking charges.

Allow 3-4 weeks for processing of refund.

3. DISCLAIMER OF WARRANTIES ON ALL SOFTWARE

BSI makes no warranties, express or implied, with respect to all software and accompanying manuals and materials, regardless of their source, their quality, performance, merchantability or fitness for any particular purpose. All such items are sold or licensed to Purchaser by BSI on an "AS IS" basis. The entire risk as to their quality and performance is with the Purchaser. Should such software prove defective following their purchase, Purchaser (and not BSI or its suppliers), assumes the entire cost of all necessary servicing, repair or correction and any incidental or consequential damages resulting form any defect in such software. In no event will BSI or its suppliers be liable for direct, indirect or consequential damages resulting from any defect in any software, even if BSI has been advised of the possibility of such damages.

4. SERVICE POLICY AND PROCEDURE

The Technical Support and Service department can be reached at:

Broadax Systems, Inc.
17539 Rowland Street. City Of Industry, CA 91748
(626)964-2750
(626)964-2661 (fax)

Tech Support E-mail:
support@bsicomputer.com

Hours: 8:30 AM - 5:30 PM PST, Monday - Friday

Call BSI tech support to obtain an RMA number prior to returning any product for service. Always have your invoice and serial number ready when calling tech support. Mark the RMA number on the mailing label and enclose a copy of the invoice with a description of the problem.

Warranty repair covers labor and parts only, customer pays for shipping to and from BSI. Return shipping charges will be COD unless other arrangements are made. For units whose warranty is close to expiration, to get warranty service, unit must arrive at BSI on or before date of invoice.

BSI is not responsible for service items abandoned in BSI for over 3 months.

5. OUT OF WARRANTY SERVICE

BSI warrants that the parts installed will perform satisfactorily under normal conditions for a period of ninety (90) days. Parts replaced by BSI that become defective during this period shall be repaired, or at BSI's option, replaced free of charge, at BSI's service center. This warranty applies only to parts replaced and does not cover any other part already in the equipment. There is no warranty or guarantee of merchantability, or fitness for a particular purpose, with respect to the services performed or parts furnished by BSI. If repairs later become necessary due to other defective parts, they will be charged separately.